Shipping policy

Shipping Policy

Thank you for shopping with Schmicko! We're excited to get your new dash cam to you quickly and safely. This policy outlines our shipping practices for all orders within Australia.

Shipping Destinations

We proudly ship to most addresses within Australia, including major cities and regional areas. We currently do not ship to international destinations.

Shipping Methods and Delivery Times

We offer a range of shipping options to suit your needs. All estimated delivery times are based on business days (Monday to Friday, excluding public holidays).

  • Standard Shipping:

    • Estimated Delivery Time: [e.g., 4-7 business days]
    • Cost: [e.g., Flat rate of $X.XX, or calculated at checkout based on weight/location]
    • Description: Our most economical option, perfect for customers who aren't in a rush.

  • Express Shipping:

    • Estimated Delivery Time: [e.g., 1-3 business days]
    • Cost: [e.g., Flat rate of $Y.YY, or calculated at checkout based on weight/location]
    • Description: For those who need their dash cam as soon as possible.

Please Note:

  • Delivery times are estimates and can vary depending on your location, the shipping carrier, and unforeseen circumstances (e.g., weather events, public holidays).
  • We aim to dispatch all orders within [e.g., 1-2 business days] of receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Order Processing

  • Weekends and Public Holidays: Orders placed on weekends or public holidays will be processed on the next available business day.

Shipping Costs

Shipping costs are calculated at checkout and are based on the selected shipping method, the weight and dimensions of your order, and your delivery address. You will be able to review the shipping costs before finalising your purchase.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the progress of your delivery on the carrier's website.

Delivery Issues and Lost Packages

  • Incorrect Address: It is the customer's responsibility to provide an accurate and complete shipping address. If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for re-shipment.
  • Damaged or Lost Packages: While we take great care in packaging our products, occasionally packages may be damaged or lost in transit. If your order arrives damaged, please contact us within [e.g., 48 hours] of delivery with photographic evidence. If your package appears to be lost, please contact us after [e.g., 7 business days] have passed since your shipping confirmation. We will work with the shipping carrier to resolve the issue.